Privacy Policy for Mortgage Assist Pro

Effective Date: 09.01.2024

1. Introduction

Finssist Ltd ("we," "us," "our") is committed to protecting the privacy of users and ensuring compliance with UK GDPR. This Privacy Policy explains how we collect, use, store, and protect personal data when using the Mortgage Assist Pro platform.

2. Who We Are

Finssist Ltd operates Mortgage Assist Pro, an AI-powered mortgage case checking platform used by mortgage brokers, lenders, and advisory firms. We act as a data processor on behalf of our clients, who are the data controllers.

3. Data We Collect

Mortgage Assist Pro processes the following types of personal data:

• Personal Information: Names, addresses, email addresses.
• Financial Data: Tax documents, payslips, P60s, credit card statements, contracts, and other financial records.
• Technical Data: IP addresses, browser type, device information, and usage logs.
• AI-Processed Data: Extracted and structured financial data from uploaded documents.

4. How We Collect Data

• Users manually input data and upload documents to Mortgage Assist Pro.
• Brokers and lenders may provide client data for case-checking.
• Our system automatically extracts, organizes, and analyzes uploaded data.
• We collect website usage data through logs and analytics.

5. How We Use Data

• To provide automated mortgage case-checking services.
• To improve AI models (using anonymized data where possible).
• To comply with legal and regulatory obligations.
• To maintain security and prevent fraud.

6. Legal Basis for Processing

We process data under the following legal bases:

• Legitimate Interest - To provide our mortgage case-checking service.
• Contractual Obligation - To fulfill service agreements with our clients.
• Consent - If required for certain types of data processing (e.g., marketing communications).

7. Data Sharing & Third-Party Processors

We do not sell or rent personal data. However, we share data with third-party processors to provide and improve our services:

• Cloud Storage & Processing: AWS (UK, eu-west-2) stores and processes user data.
• AI Processing: OpenAI and Anthropic assist in processing uploaded documents.
• Development & Support: Authorized developers in India have access to the system for training and improving AI models under UK GDPR safeguards.
• Regulatory & Legal Authorities: If required by law, we may disclose data to regulators (e.g., FCA, ICO).

8. International Data Transfers

• Data is stored and processed in the UK (AWS eu-west-2).
• Some AI processing and development tasks involve developers in India, subject to UK GDPR Standard Contractual Clauses (SCCs).

9. Data Retention & Deletion

• Personal data is retained for 30 days, after which it is automatically deleted.
• Users may request early deletion by contacting us at info@mortgageassistpro.co.uk .
• We may retain anonymized data for AI model training and analytics.

10. Data Security Measures

We take strong measures to protect personal data:

• AES-256 encryption (at rest) and TLS 1.2 encryption (in transit).
• Multi-Factor Authentication (MFA) for system access.
• Regular security audits and compliance checks.

11. Data Subject Rights

Under UK GDPR, users have the right to:

• Access their data.
• Request corrections to inaccurate information.
• Request deletion of their data.
• Restrict processing of their data.
• Request data portability.
• Object to processing (where applicable).

To exercise any of these rights, please email info@mortgageassistpro.co.uk.

12. Data Breach Notification

• In the event of a data breach, we will notify affected users within 72 hours.
• If required, we will also report the breach to the UK Information Commissioner's Office (ICO).

13. How Brokers & Lenders Should Use This Privacy Policy

Mortgage brokers and lenders using Mortgage Assist Pro must:

• Include this Privacy Policy as an annex to their Terms of Business.
• Inform their clients that Mortgage Assist Pro is used for case-checking.
• Obtain client consent (if required) before sharing data with Mortgage Assist Pro.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Users will be notified of any significant changes.

15. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

16. Contact Information

For privacy-related inquiries, contact info@mortgageassistpro.co.uk.

Home